Our fees run at roughly half the industry average. That gap is the result of deliberate choices about how we build and deliver our service, not a reduction in quality.
Most self-directed plan providers rely on manual processes: paper forms, phone-based onboarding, and staff time dedicated to walking each client through steps that can easily be handled digitally. We have built a platform that handles plan formation, document delivery, and routine support through technology. That reduces the time and overhead required to serve each client, and we pass that savings along in our pricing.
Our support model is built around the principle that most questions have already been answered. The knowledge base and learn hub exist so you can find clear, accurate answers at any hour without waiting for a callback. When a support ticket is needed, our team responds via email with precise, documented answers that you can reference later.
Escalation to direct, in-person support is available when a situation genuinely calls for it. But by routing routine questions through self-service tools, our team is free to focus their time on complex issues that actually require expert judgment. That is a better use of everyone's time, and it keeps our operating costs lower.
Many providers staff their operations with high-paid sales consultants who frame every interaction as an opportunity to guide you toward a purchase. We take a different approach. Our team's job is to answer your questions accurately, not to walk you through a lengthy sales presentation. If you have already done your research and know what you need, you will not be asked to sit through one.
We think the answer is yes for most people. But it is worth being honest: if you prefer to work through every detail with a dedicated advisor over the phone, this platform may not be the right fit. Providers who offer that level of personal guidance are available, and they typically charge significantly more for it. Our model is built for people who value self-sufficiency, respond well to clear written resources, and want their fees to reflect the actual cost of the service, not the cost of a sales operation.
Do I ever get to speak with a real person? Yes. Our team is available for direct support when your situation calls for it. The goal of our digital-first model is not to eliminate human contact, but to make sure that when you do connect with an expert, they have the context and time to actually help you.
Does lower cost mean lower quality plan documents? No. We produce high-quality plan documents specifically tailored for investing IRA or Solo 401(k) funds into the full range of assets the IRS rules allow. What our pricing reflects is the efficiency of how we deliver and support those documents, not a compromise in the work itself.
What if I have a complex question that the knowledge base does not answer? Submit a support ticket and our team will respond. For questions that require extended discussion, we can escalate to a direct conversation. We would rather take the time to get it right than give you a fast answer that misses the point.
This information is provided for educational purposes only and should not be interpreted as tax, legal, or investment advice. Readers are encouraged to consult a qualified professional who can offer guidance based on their personal situation.